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Vice President,
Center of Excellence/Operations
Superpowers:
Connection with People [Great Listener!] · Hard-Working · Enthusiast · Entrepreneur
Monica Hidalgo is a founding partner of Volteo Mexico, joining in 2014 as the first Mexico Global Delivery Center – Operations Director, becoming instrumental in building the critical pillars of what Volteo is today.
Owning multiple roles from Resource Management through Program & Partner Management, today Monica leads Volteo Digital Global Operation’s productivity, efficiency, and profitability, with responsibility in 3 focus areas: Operational excellence, Employee & Financial Success.
Monica holds an International Business degree from Universidad de Guanajuato, a Business Administration Major in Finance & Marketing from the European Institute of Business and Management, La Rochelle, France, and a Corporate Performance Executive Program from Harvard Business School.
As part of her pro-bono interests, she founded “Women who transform", program designed to celebrate, enable & empower women. Monica also supports different People-focused initiatives.
Highlights
- Responsible for the different ServiceNow partner programs' enrollment & performance, from registered up to Elite segment attainment [Top 10% partners positioning].
- In 2022, launched the largest ServiceNow CoE and introduced Talent as a Service (TaaS) program to develop next gen. of ServiceNow Technical Consultants.
- Drives people strategic programs such as Total Rewards, All-Star Awards, Skills & Qualifications matrix, Expat Program &Women Who Transform.
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