CASE STUDY
By partnering with Volteo Digital for its Service Catalog redesign and maturing Asset Management, the IT team at the City of Las Vegas is increasing visibility to Assets and Configuration Items, reducing redundant technologies, and centralizing its data and processes to a single system of truth.
Business stakeholders and IT staff enter all IT work requests into a central service catalog powered by ServiceNow.
City of Las Vegas now has full control and visibility over its IT function and bonding for all ticketing systems into ServiceNow. Their IT now has a single system of record for service delivery, and improved user experience with a robust Service Catalog ‑ all of which help eliminate costs and drive innovation.
Results
Over 50% of manual tasks needed to process asset related requests are generated through the portal rather than emails or phone calls and the system automatically routes cases to technicians based on skill‑level and capacity. City of Las Vegas has reduced 75% of the systems involved and data entry needed to manage 23K assets.
Demo the solution that enabled City of Las Vegas to have a single system of record for service delivery, and improved user experience.
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