CASE STUDY
With the help of Volteo Digital, the Keller Independent School District implemented Customer Service Management and Field Service Management inside the Now platform to better manage facilities requests and maintenance to provide a single service portal for teachers and other staff to provide a single point of engagement.
Challenges
Before its implementation, KISD had Multiple siloed systems that were aging and not able to support changing needs or support the roadmap vision of where we want to be in a few years.
Results
KISD is adopting ServiceNow Customer Service Management to enable a more efficient and positive customer experience for both our end users and day-to-day workers
With its CSM and FSM implementation, the Keller Independent School District is seeking to support many processes in a shared interface and ability to centralize user-experiences while gaining value from master data, eliminating technical departments all on a forward-looking platform where we can grow together to reach our goals.
"It’s all about the people, it’s about relationships to have systems and processes that work so people can do what they need to do with each other that keep the focus on the people and the students.
Embrace the technology, don't force and it will be great".
Joe Griffin
Chief Technology Officer
Demo the solution that allowed KISD accelerate service delivery
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