CASE STUDY
By partnering with Volteo Digital for its ITSM implementation, the IT team at MAZDA is improving IT service delivery to more than 40,000 remote employees, unleashing efficiency and improving the way of working from anywhere.
Results
As part of this transformation, Mazda dramatically enhances the way it delivers services to employees
Rather than relying on emails and phone calls, IT has adopted online self-service. This gives Mazda staff instant access to support wherever and whenever they need it. To deliver these services, the Volteo Digital experts have created the New MAZDA IT Service Central—a one-stop-shop for employee services.
Powered by the Now Platform®, the portal gives employees a consistent, intuitive way of getting the services and support they need. It also optimizes daily processes, generates a report, and reviews its status in real-time. Its extensive knowledge base helps employees help themselves by solving recurring questions.
Mazda streamlines IT service operations and reimagines the employee service experience
Delivering employee services on mobile devices has also been a huge success as they can access the MAZDA IT Service Central from any mobile device, such as their computer, a tablet, or their cell phone, without losing any detail and giving them an unbeatable browsing experience. They can find all the tools they need to guarantee an immediate experience, with constant updates, not to lose any details. No matter where they are, the IT Service Central is always available to them.
Demo the solution that enabled Mazda to unleash efficiency and improve the way of working from anywhere.
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