CASE STUDY
Nga/Alight, after the merger of both companies, relied on Volteo Digital to redesign and transform the delivery of its services to more than 15,000 global employees.
Challenges
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Results
After more than ten years as a ServiceNow customer, NGA/Alight merged two business processes into a single instance of their own. For this redefinition of processes, and with the consultative support of Volteo Digital, it was decided to adopt the cashier processes offered by the platform.
Thanks to the successful implementation of the cash ITSM, ITBM, IRM and ITOM modules and with the redesign of a new, more intuitive portal, the services that the company offers its employees have been recentralized, gaining in efficiency, effectiveness and speed in delivery.

Additionally, Volteo Digital has helped Nga/Alight to implement the CSM module, designing a portal that speeds up the delivery of services for its more than 2,800 global clients. The results have been immediate, increasing brand awareness, customer loyalty and case resolution.
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