Senior Technical Consultant

The Senior Technical consultant will provide technical expertise to support customer’s implementations of the ITSM and CSM suite of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value established during the sales cycle is actualized.

The Senior TC Role requires a strong alignment with engineering, software development, ServiceNow and Volteo Technical best practices.

Day-to-day Responsibilities:

• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems.
• Communicate complex technical solutions to clients.
• Assist the sales and engagement managers in the region with scoping complex service engagements typically involving ITSM, and CSM.
• Build POV (Proof Of Value) solutions in demo instances for proposed solutions in context of a services engagement sale.
• Will work with existing clients on developing technical solutions that will be delivered by ServiceNow Professional Services.
• Will work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services.

Research & Skills Development:

• Maintain expert knowledge of the ServiceNow platform.
• Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available.
• Answer ServiceNow Community questions.
• Help mentor new Technical Consultants.
• Lead existing Technical Consultants to be successful.
• Perform research into technology partner or other vendor solutions in context of client requirements for integrated delivery
• Provide hands on assistance with the detailed design and implementation phases of select engagements.
• Demonstrate technical leadership on ServiceNow engagements with customers and partners.
• Assist delivery teams with resolving critical path technical issues, challenges.
• Flexibility to work at different levels with multiple customers.
• Should be an expert in coding and implementation of different modules in ServiceNow.

Certifications Required: (Latest version – desirable)

• System Administrator
• ITSM Implementation Specialist
• Certified in Application Development
• CIS – CSM
• ITIL V4
• Scrum Master

Skills and Qualifications:

• ServiceNow: 5+ years as a developer (must)
• Advance Java Scripting (must)
• Total IT Experience: 5+ years
• Experience in a Professional Services environment.
• Ability to both configure and demonstrate solutions in the ServiceNow platform.
• Hands on experience as a senior developer
• Real time project experience in ITSM and CSM
• Experience designing and implementing client facing solutions leveraging involving enterprise software.
• Experience implementing and integrating enterprise software applications.
• Fundamental understanding of the key technologies relevant to the ServiceNow integrated solutions including:
• SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Experience with scripting in the ServiceNow platform using JavaScript or Jelly including: Business Rules, Client
• Scripts, UI Actions, UI Pages, etc.
• Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule.
• Solid verbal and written communication skills.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training.
• Ability to work in an agile and challenging environment.

Our Culture

The well-being of our employees around the world is the main focus of our culture. We believe that excellence is the result of a balance between working life and personal wellness.