Blog Layout
> Back to Browse our resources
ServiceNow - Slack Integration
Chitembaram CK
September 15, 2020

ServiceNow and Slack Integration


The requirement is to establish ServiceNow and Slack integration in such a way to get the details about the Project tasks assigned in ServiceNow, get comments and post comments directly from Slack.


About Slack


Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services and find the information that they need to do their best work – all within a secure, enterprise-grade environment.

 

Purpose


The integration allows you to get a quick summary of Project tasks assigned and lets you retrieve the comments and send a response to the project task assigned directly from Slack. Just one click of a button, and team members can instantly act on the ServiceNow comments.


The integration


  • User can get details about all Project tasks assigned from Slack
  • The customer post comments, and the user get notified in Slack
  • When the client has questions regarding the task, even without logging into ServiceNow, the user can directly send a slack message and it will be posted in ServiceNow


Benefits


  • Quick response to customer comments directly from Slack
  • Easy way to get notified regarding the project details and status updates in slack without logging into ServiceNow

 

Conclusion

 

Collaborate on project tasks, and FAQs and speed up resolution time with the updated integration.



For more details, contact here

Insights from Volteo Digital

Top 5 Features of ServiceNow’s Telecommunications Service Management Application

By Volteo Digital • June 7, 2024
In today's always-changing digital environment, telecommunications companies need robust tools to efficiently manage their services and customer interactions. The ServiceNow Telecommunications Service Management (TSM) application stands out as a comprehensive solution designed to address these needs. Here are the Top 5 features of ServiceNow TSM that make it an indispensable tool for telecom service providers.

The Power of Community

By Volteo Digital • April 8, 2024
Since childhood, the desire to be part of a community, to find that sense of belonging and experience harmony and balance, has been a fundamental human need. We search for this feeling in various places - with our family, friends, school, and beyond. I didn't truly appreciate the significance of this until I embarked on my career in public relations. When I first joined the team at Volteo Digital, I was tasked with understanding what it takes to build a strong community. It was a challenge initially, but as my aspiration to be a leader and friend within the company grew, I stumbled upon Charles H. Vogl's compelling book The Art of Community. This book made me reflect deeply on our membership community and its profound implications. What I've learned has shown me the value of meaningful connections. These connections transform our lives by allowing us to share ideas, engage in activities, and celebrate successes.

ServiceNow Field Service Management: Exploring a practical use case in Manufacturing

By Volteo DIgital • March 21, 2024
In the realm of industrial machinery, the installation of large, manufactured equipment at customer locations poses unique challenges that require seamless coordination, real-time visibility, and proactive service delivery, and it is often an area that many companies need help with. With the deployment of ServiceNow Field Service Management (FSM), field service operations can be transformed from legacy processes and systems, email, and spreadsheets into streamlined workflows that elevate the customer experience and improve operational efficiencies. Enhanced Coordination and Scheduling: With ServiceNow FSM, companies gain access to advanced scheduling capabilities that enable optimized resource allocation and efficient task assignment. By automating scheduling workflows and dynamically adjusting appointments based on technician availability and customer preferences, manufacturing companies can ensure timely and coordinated installations, reducing downtime and enhancing customer satisfaction. Improved Technician Productivity: Large equipment installations often require specialized expertise and technical skills. ServiceNow FSM equips technicians with mobile access to critical information, enabling them to access installation manuals, schematics, and troubleshooting guides on the go. Moreover, the platform's intuitive interface and built-in collaboration tools empower technicians to communicate seamlessly with peers and escalate issues as needed, resulting in faster problem resolution and improved field productivity. Proactive Maintenance and Support: Once the installation is complete, proactive maintenance and ongoing support become crucial for ensuring the optimal performance of the equipment. ServiceNow FSM offers predictive analytics capabilities that enable solutions to anticipate maintenance needs, schedule preventive tasks, and address potential issues before they escalate. By implementing proactive maintenance strategies, companies can minimize equipment downtime, extend asset lifespan, and enhance customer satisfaction by ensuring uninterrupted operations. Comprehensive Data Insights: ServiceNow FSM provides comprehensive data insights that enable informed decision-making and continuous improvement. Centralizing data from field operations, customer interactions, and equipment performance into a single platform allows companies to identify trends, analyze service metrics, and optimize their processes for greater efficiency and effectiveness. Moreover, customizable reporting dashboards and KPI tracking capabilities demonstrate value to customers and stakeholders, driving transparency and accountability across the organization. Seamless Integration and Scalability: As manufacturing companies expand their operations, scalability and interoperability become critical considerations. ServiceNow FSM offers seamless integration with existing IT systems and enterprise applications, allowing the company to leverage its investment in technology infrastructure while extending the capabilities of its field service management platform. Whether integrating with ERP systems for inventory management or CRM platforms for customer engagement, ServiceNow FSM provides a flexible and scalable solution that evolves with the business's needs.
Watch more
Share by: