People of Now features narratives from people who are influencing the ServiceNow ecosystem worldwide and the Volteo Digital community. They share their unique insights on various topics, providing valuable advice to help you advance your career.
In this Q&A, Anali Godoy, Senior Engagement Manager and Business Process Consultant at Volteo Digital, offers insights into the skills, processes, and strategies she leverages to accomplish her goals and overcome obstacles.
Which soft skills do you believe are crucial when interacting with individuals of varying profiles, ages, and professional backgrounds?
"I would probably list three of them:
In what ways have the skills acquired during your time at Volteo assisted you in your daily routine?
"I would emphasize the hard skills on the project management side, like knowing about AGILE a little bit deeper and getting the certification going, which has helped me to understand the process better and take on my day-to-day tasks more efficiently. I am also able to think about solutions for different types of problems more quickly, thanks to the knowledge acquired at Volteo.
On a personal level, I have learned a lot about how to communicate better with different stakeholders and how to be an active listener. All of these skills have been invaluable in my day-to-day life, both professionally and personally. Additionally, I have learned the importance of team work, which has been key for me when working on projects with diverse teams. The ability to understand each other's strengths."
"I consider time management key for consultants because our technical team sometimes work on multiple projects simultaneously, and it becomes challenging for them to deliver and finish some tasks on time.
Another skill is the ability to collaborate and, as I mentioned before: embrace the value of teamwork. It is significant when consultants share their thoughts and think outside the box, as they listen and help others even though it is not their primary "responsibility"; having a state of mind where you can support and add shared value.
Additionally, responsibility is crucial as consultants must ensure that their actions are meaningful and accountable for what they are doing; proactivity merges with responsibility as the processes, decisions, and results of the project would require critical thinking towards unexpected situations."
"To start, I become aware of my job duties and how to properly execute them.
As a key member of the technical team and customer relations, it is my responsibility to help customers comprehend their desired outcomes and why they are important. Then, I visualize and coordinate the time balance each demand requires and the technical knowledge needed for each task.
Subsequently, I establish a communication channel with the customer where I am very clear in determining their implementation specifications, such as how their outputs related to the future outcomes to be achieved, what the level of effort from the entire project would be, and our expert characteristics."
"Yes, I do. I try to have integrity with everything I do; even when no one is watching, I try to do the best that I can.
Also, I try to be more aware of the situation of the people we are working with, as it has led me to a more empathetic way of looking at things.
And there is something special that I always take into consideration; something my dad shared with me some time ago, which is the value of "seeing the glass half full" and it has helped me in life to embrace the positive part of some moments that don't seem so good."
People of Now has allow us to highlight Voltean's day-to-day activities, perspectives, personal motivation, and professional experience.
We acknowledge the value of the people at our company and open up a space to share their stories. By creating an area for dialogue, we can promote the exchange of ideas between all those involved.
By connecting with the people at Volteo and ServiceNow, we are able to create a culture that is more transparent, collaborative, and purposeful. We believe that this type of communication helps us foster better relationships with our customers, partners, and employees alike.
© Copyright 2022 Volteo Digital. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States ServiceNow www.servicenow.com 2225 Lawson Lane Santa Clara, CA 95054 and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated