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Always Look on How You Can Provide Value
June 9, 2023


People of Now showcases compelling stories from individuals who are making a significant impact on the global ServiceNow ecosystem and within the Volteo Digital community. Through their personal narratives, they offer unique perspectives and valuable insights on a wide range of topics, providing valuable advice to propel your career forward.


In this exclusive Q&A session, we had the privilege of speaking with Miguel Rios, CoE Director and Principal Solution Architect at Volteo Digital. Miguel shared a part of his own ServiceNow journey, shedding light on Volteo Digital's NextGen program and their comprehensive training initiatives.


Miguel Rios at the first NextGen graduation.


How did you become interested in working with ServiceNow technologies? 


"I became interested in ServiceNow technologies through an automation project in my previous role; I learned about integration, orchestration, and catalog items. Since then, I have been engaged and motivated to explore more, it is a technology that never stops surprising me"


How do you motivate and empower your team to develop young talent in the ServiceNow Ecosystem? 


"Young talent always brings motivation and sets a high bar for us and the ecosystem, which naturally encourages and empowers our team, it is always to spend time with people who are willing to learn and are passionate about it."


Tell us about one initiative you are particularly proud of implementing and why? 


"I am proud of implementing the NextGen program, which involves working with new talent and witnessing their ServiceNow career progression; It is rewarding helping them develop hard and soft skills necessary for the professional world, support them to overcome challenges and see their growth while growing alongside them."



Could you provide an example of how the Center of Excellence’s unique program has benefited students or professionals interested in developing their skills in the ServiceNow ecosystem? 


"The Center of Excellence serves as a community of professionals, allowing individuals to benefit from the experience of others. Students gain mentoring and real-life experience, providing early exposure to the value of ServiceNow and build strong relationships inside the ecosystem."

 

What do you think sets the Center of Excellence apart from other educational institutions/training programs on ServiceNow? 


"The CoE stands out due to its collaborative culture and the continuous sharing of knowledge. Collaboration is integral to the center, making knowledge accessible to everyone. We love to see people sharing and learning at the same time."


Transcending with People of Now


People of Now has allow us to highlight Voltean's day-to-day activities, perspectives, personal motivation, and professional experience.


We acknowledge the value of the people at our company and open up a space to share their stories. By creating an area for dialogue, we can promote the exchange of ideas between all those involved.


By connecting with the people at Volteo and ServiceNow, we are able to create a culture that is more transparent, collaborative, and purposeful. We believe that this type of communication helps us foster better relationships with our customers, partners, and employees alike.



Stay tuned for more content...

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ServiceNow Field Service Management: Exploring a practical use case in Manufacturing

By Volteo DIgital • March 21, 2024
In the realm of industrial machinery, the installation of large, manufactured equipment at customer locations poses unique challenges that require seamless coordination, real-time visibility, and proactive service delivery, and it is often an area that many companies need help with. With the deployment of ServiceNow Field Service Management (FSM), field service operations can be transformed from legacy processes and systems, email, and spreadsheets into streamlined workflows that elevate the customer experience and improve operational efficiencies. Enhanced Coordination and Scheduling: With ServiceNow FSM, companies gain access to advanced scheduling capabilities that enable optimized resource allocation and efficient task assignment. By automating scheduling workflows and dynamically adjusting appointments based on technician availability and customer preferences, manufacturing companies can ensure timely and coordinated installations, reducing downtime and enhancing customer satisfaction. Improved Technician Productivity: Large equipment installations often require specialized expertise and technical skills. ServiceNow FSM equips technicians with mobile access to critical information, enabling them to access installation manuals, schematics, and troubleshooting guides on the go. Moreover, the platform's intuitive interface and built-in collaboration tools empower technicians to communicate seamlessly with peers and escalate issues as needed, resulting in faster problem resolution and improved field productivity. Proactive Maintenance and Support: Once the installation is complete, proactive maintenance and ongoing support become crucial for ensuring the optimal performance of the equipment. ServiceNow FSM offers predictive analytics capabilities that enable solutions to anticipate maintenance needs, schedule preventive tasks, and address potential issues before they escalate. By implementing proactive maintenance strategies, companies can minimize equipment downtime, extend asset lifespan, and enhance customer satisfaction by ensuring uninterrupted operations. Comprehensive Data Insights: ServiceNow FSM provides comprehensive data insights that enable informed decision-making and continuous improvement. Centralizing data from field operations, customer interactions, and equipment performance into a single platform allows companies to identify trends, analyze service metrics, and optimize their processes for greater efficiency and effectiveness. Moreover, customizable reporting dashboards and KPI tracking capabilities demonstrate value to customers and stakeholders, driving transparency and accountability across the organization. Seamless Integration and Scalability: As manufacturing companies expand their operations, scalability and interoperability become critical considerations. ServiceNow FSM offers seamless integration with existing IT systems and enterprise applications, allowing the company to leverage its investment in technology infrastructure while extending the capabilities of its field service management platform. Whether integrating with ERP systems for inventory management or CRM platforms for customer engagement, ServiceNow FSM provides a flexible and scalable solution that evolves with the business's needs.
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