Blog Layout
> Back to Browse our resources
What No One Tells You About Hiring ServiceNow Talent
Monica Hidalgo
September 28, 2022

What No One Tells You About Hiring ServiceNow Talent

With the IT talent pipeline shortage, employers and recruiters struggle to fill positions requiring technical skills. Therefore, being unable to find qualified people is holding back many companies from fully adopting new technologies. For example, according to Gartner's Survey (2021), "IT executives cited talent availability as the main adoption risk factor for the majority of IT automation technologies (75%) and nearly half of the digital workplace technologies (41%).


In addition, the increase in remote work and the acceleration of hiring plans have exacerbated IT talent scarcity, particularly for sourcing capabilities like cloud and edge, automation, and continuous delivery. As a result, the ServiceNow Ecosystem skillset is growing in demand, with the main difficulties of talent availability, qualification, and meeting recruit requirements.


Talent scarcity in the ServiceNow Ecosystem has made the search hard enough, leading to a persistent talent bidding within the community. The top three bids globally are for ServiceNow Developers, Architects, and Administrators. Technical roles require a particular set of skills that can be difficult to find in the current job market. With the talent pool being so shallow, companies are forced to consider candidates that may not have all the required skills or experience. 


Looking for qualified ServiceNow Talent has been even more challenging due to the limited staff with the needed requirements, an unemployment rate of 1% in the ecosystem, and high salary demands. Furthermore, when locating qualified prospects outside the ServiceNow ecosystem, they often lack the adaptation skills needed to learn a new programming language. Consequently, this makes it less likely to attract industry prospects to learn about what ServiceNow offers.


Talent recruitment has struggled in the communication process of finding talent, as posting on diverse channels such as LinkedIn, specialized job banks, and career websites haven't confronted the scarcity challenge firmly. In addition, HR also struggles with finding soft skills within talented prospects. But, then, it is crucial as the entire implementation process, approaches, and business image goes around "humanizing," where touch with customers is a priority.


Volteo Digital - ServiceNow Talent as a Service solves the current skill and talent gap


Is finding qualified ServiceNow talent your bread and butter?

We know that the demand for ServiceNow expertise has never been higher. Every day, more businesses demand ServiceNow-certified experts. Hence, we created Talent as a Service (TaaS) – a predictable, "Contract-to-hire" staffing model - to access ServiceNow Technical Consulting Talent.

As the First ServiceNow Talent Placement Partner, we address the ServiceNow skill gap by providing fast access to skilled talent with the expertise and understanding to make a meaningful contribution to organizations.


If you want to access these benefits, contact us today, and let us show you how TaaS can help solve your ServiceNow staffing needs!

DISCOVER MORE

Read more to know what you need to know about finding ServiceNow qualified talent



Insights from Volteo Digital

Top 5 Features of ServiceNow’s Telecommunications Service Management Application

By Volteo Digital • June 7, 2024
In today's always-changing digital environment, telecommunications companies need robust tools to efficiently manage their services and customer interactions. The ServiceNow Telecommunications Service Management (TSM) application stands out as a comprehensive solution designed to address these needs. Here are the Top 5 features of ServiceNow TSM that make it an indispensable tool for telecom service providers.

The Power of Community

By Volteo Digital • April 8, 2024
Since childhood, the desire to be part of a community, to find that sense of belonging and experience harmony and balance, has been a fundamental human need. We search for this feeling in various places - with our family, friends, school, and beyond. I didn't truly appreciate the significance of this until I embarked on my career in public relations. When I first joined the team at Volteo Digital, I was tasked with understanding what it takes to build a strong community. It was a challenge initially, but as my aspiration to be a leader and friend within the company grew, I stumbled upon Charles H. Vogl's compelling book The Art of Community. This book made me reflect deeply on our membership community and its profound implications. What I've learned has shown me the value of meaningful connections. These connections transform our lives by allowing us to share ideas, engage in activities, and celebrate successes.

ServiceNow Field Service Management: Exploring a practical use case in Manufacturing

By Volteo DIgital • March 21, 2024
In the realm of industrial machinery, the installation of large, manufactured equipment at customer locations poses unique challenges that require seamless coordination, real-time visibility, and proactive service delivery, and it is often an area that many companies need help with. With the deployment of ServiceNow Field Service Management (FSM), field service operations can be transformed from legacy processes and systems, email, and spreadsheets into streamlined workflows that elevate the customer experience and improve operational efficiencies. Enhanced Coordination and Scheduling: With ServiceNow FSM, companies gain access to advanced scheduling capabilities that enable optimized resource allocation and efficient task assignment. By automating scheduling workflows and dynamically adjusting appointments based on technician availability and customer preferences, manufacturing companies can ensure timely and coordinated installations, reducing downtime and enhancing customer satisfaction. Improved Technician Productivity: Large equipment installations often require specialized expertise and technical skills. ServiceNow FSM equips technicians with mobile access to critical information, enabling them to access installation manuals, schematics, and troubleshooting guides on the go. Moreover, the platform's intuitive interface and built-in collaboration tools empower technicians to communicate seamlessly with peers and escalate issues as needed, resulting in faster problem resolution and improved field productivity. Proactive Maintenance and Support: Once the installation is complete, proactive maintenance and ongoing support become crucial for ensuring the optimal performance of the equipment. ServiceNow FSM offers predictive analytics capabilities that enable solutions to anticipate maintenance needs, schedule preventive tasks, and address potential issues before they escalate. By implementing proactive maintenance strategies, companies can minimize equipment downtime, extend asset lifespan, and enhance customer satisfaction by ensuring uninterrupted operations. Comprehensive Data Insights: ServiceNow FSM provides comprehensive data insights that enable informed decision-making and continuous improvement. Centralizing data from field operations, customer interactions, and equipment performance into a single platform allows companies to identify trends, analyze service metrics, and optimize their processes for greater efficiency and effectiveness. Moreover, customizable reporting dashboards and KPI tracking capabilities demonstrate value to customers and stakeholders, driving transparency and accountability across the organization. Seamless Integration and Scalability: As manufacturing companies expand their operations, scalability and interoperability become critical considerations. ServiceNow FSM offers seamless integration with existing IT systems and enterprise applications, allowing the company to leverage its investment in technology infrastructure while extending the capabilities of its field service management platform. Whether integrating with ERP systems for inventory management or CRM platforms for customer engagement, ServiceNow FSM provides a flexible and scalable solution that evolves with the business's needs.
Watch more
Share by: